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For Amazon sellers, having their accounts suspended can be an incredibly challenging experience. One of the biggest issues that arise after a suspension is the blocking of funds in the account, leaving sellers unable to access their money. Many believe that after 90 days, their funds will automatically be transferred to them. However, this is a common misconception. Even after 90 days, you need to request your funds from Amazon and prove your case to get them released. In this guide, we’ll discuss how to recover your funds after an Amazon suspension and what to watch out for during this process.
Why Does Amazon Hold Funds After Suspension?
Amazon prioritizes customer satisfaction and security above all else. Therefore, when it suspends a seller's account, it also temporarily holds any funds in that account. Amazon holds these funds for 90 days for several key reasons:
Customer Returns and Claims: After a suspension, Amazon holds your funds to cover any potential customer returns, disputes, or claims that may arise. During this period, Amazon may handle refund requests, buyer complaints, or disputes that the seller is responsible for.
Seller Performance Review: Amazon conducts detailed reviews of suspended accounts, assessing past orders and customer interactions. Based on these reviews, Amazon determines the seller's trustworthiness.
Potential Policy Violations and Penalties: During the suspension period, Amazon evaluates the seller's policy violations and holds funds as a safeguard against potential fines or fees.
90 Days After Suspension: Your Funds Won’t Be Released Automatically!
Many sellers mistakenly believe that the funds in suspended accounts will be automatically released after 90 days. However, this is not the case. Even after the 90-day period, Amazon may not release your funds. To access your money, you need to make a formal request to Amazon and provide evidence to support your claim. Here’s what you need to do during this process:
Wait for the 90-Day Period to End: Generally, you need to wait 90 days after the suspension before you can request your funds. This period allows Amazon to complete its reviews and handle any potential buyer disputes.
Submit a Request: Once the 90 days are over, you must contact Amazon and request the release of your funds. This request can be made through Amazon’s seller support, where you should clearly communicate the status of your suspended account.
Prove Your Case: When requesting your funds, it’s important to prove to Amazon that you have not violated any policies or caused customer dissatisfaction since the suspension. You should highlight how you’ve complied with Amazon’s policies and what measures you’ve taken to avoid repeating the same mistakes.
Provide Supporting Documents: Strengthen your fund request by including relevant documents such as order invoices, customer communications, and other account-related evidence. Showing Amazon that you’ve taken all necessary steps to maintain customer satisfaction can influence the outcome.
Be Patient and Maintain Communication: After submitting your request, wait for Amazon’s response. The process may take time, and Amazon may ask for additional information. Keep track of all correspondence and provide any missing documents if required.
Tips for Recovering Your Funds from Amazon
Be Honest and Transparent: Be honest and transparent in your communications with Amazon. Providing incomplete or misleading information can make it even more difficult to get your funds released.
Focus on Account Health: Emphasize that you have taken steps to improve your account health and that you are committed to complying with Amazon’s policies in the future. This is crucial to regaining Amazon’s trust.
Seek Professional Help: The fund recovery process after a suspension can be complex and stressful. Getting support from a consultant specializing in Amazon suspension solutions can make the process smoother.
Secure Your Funds with Suspendzon
At Suspendzon, we offer professional services to help sellers recover their funds after Amazon suspensions, one of the most pressing issues faced by sellers. Our expert team prepares your defense according to Amazon’s requirements, manages your fund request, and helps you resolve this process as quickly as possible. Remember, even after waiting 90 days, there is no guarantee that your funds will be released automatically; taking the right steps and getting expert support is crucial.
Contact us at Suspendzon to take advantage of our fund recovery services and get your account back on track. Become part of our success story and access your funds as soon as possible!